Dreams - New Bromley

Jason at Dreams in Bromley, the sales manager/advisor was very helpful. He listened to what we were looking for before advising us and showing us available items. Jason made sure he showed us a wide range of items in different price ranges. He gave us the opportunity to try the beds in our own time and he give us the space and privacy required when making a decision as to our preference. He was attentive, knowledgeable but also respectful of our space. He made the experience of shopping for a new bed comfortable and pleasant. It felt like a very a Covid safe environment which made it easier.

The staff were really helpful and Mel was lovely !

Quick, easy and excellent service

Jason was professional,patient very knowledgeable about the products and extremely helpful.

The assistant chatted with me and assessed my needs, how much I could afford and dealt accordingly. Very friendly yet professional.

Very impressed with the in store service.

I was given prompt attention by a staff member. He showed good knowledge of the products and was able to point to those he thought most appropriate. He also pointed out special offers and did not automatically go to the most expensive items as sometimes happens in stores. Once the choice was made, the transaction was completed swiftly, a delivery date chosen with the option of phoning to have it changed as might be the case.

Was able to choose the correct mattress using your computerised system. I was allowed to look around the store without any pressure to buy. When I needed help the assistant was there ready to help.

Reece approached shortly after I entered the shop and asked if I needed assistance. I explained what I wanted and my price range. Reece showed me items within my range explaining about the products. I asked for a particular product which was actually out of my price range. Reece explained this and then showed me the item. I decided to buy two of these mattresses and was given a small discount for a multiple purchase. Delivery was arranged within the timeframe I had hoped. Reece was pleasant, informative and cheerful without being pushy in any way.

Dani was brilliant... listened to everything i needed...was soo very helpful...made a massive effort with my son making polite conversation... brilliant customer service...he is a asset to your company..