Dreams - Maidstone

The layout of the shop was super, and everything had clear labels. Staff were always nearby to help or answer questions. I liked how things seemed Covid safe, plenty of spray and measures put into place. Staff were very friendly and approachable and I felt at ease.

Neriman, (sales assistant), was very helpful, she guided me to find the mattress most suitable for my requirements. She explained how dreams have changed the firmness of their products and why my old dreams mattress was a different type of firmness, as to what is available today. Neriman didn’t rush me and gave me appropriate time to make a decision.

Was not pushed or hurried at all very pleased with the service Toni the assistant was great !

I was particularly impressed with the mattress assessment technology and the knowledge of Cliff our sales assistant on all products and the choice the store had to offer.

Themi at Maidstone was very helpful in discussing our requirements and placing our order.

Themi assisted me and was helpful and friendly. Making an on line appointment beforehand meant that I had uninterrupted help for 1hour and could take my time in making my choices. After choosing my products the checking out process took longer than expected, but I believe that this was down to a slow response from the computer. The shop was clean and tidy and I felt Covid safe, all in all a pleasant experience.

nothing to add except the very good layout of the store.

Staff member was very helpful and knowledgable, felt under no pressure to place an order and he ensured we made the correct decision with a combination of his knowledge and my opinions. Brilliant service.

Went to the store to see the Gladstone Headboard, previously seen on-line.. Spotted it within minutes of entering the store. The headboard was as good as seen on-line. Very pleased. The whole process of ordering and paying for the product was approximately 5 minutes. We were attended to by a nice young man called Zachary. Delivery was for three days later, which was perfect for us.

Covid measures in the store were very good, they also took the time to explain the mechanics of the sofa bed ,and really looked after my 3 yr old grandson, they gave him a balloon and biscuits and kept him entertained during my visit, they were extremely helpful and friendly. Product knowledge was really good and double checked everything with me.