Dreams - Maidstone

Given advice and direction to the most suitable bed for us and information about posture and pillows recommended to help.

The sales assistant was very attentive and explained how the gel cooling system worked in the mattress. He also made sure that the mattress I chose was right for me. I felt that he was extremely knowledgeable and took the time out to make sure I understood what I was buying.

I was extremely happy with the 2 staff members which were involved in the process from my selection of the furniture to the placing of the order. These were Angela and store Manager Visiting that day, Charlie. Both very professional throughout. I would like to point out that during the setting up of the credit agreement another staff member by the the name of Cliff came along and whispered in my presence something along the lines of letting him have the credit of my sale out in his name. Charlie dealt with this situation extremely well and apologised for the behaviour of Cliff, whom he had known it appeared only since that morning. I sincerely hope that Cliff did not receive any reward from your company as the first I saw of him was during that whispered conversation which I presumably I was not meant to hear and I feel this was rude and blatantly untrue. I am sure his absence colleague Angela would not be grateful for his deceitful input.

Cliff was very knowledgeable and helpful when helping us make our purchases today

Cliff was very knowledgable and helpful whilst choosing our purchases.

Service very knowledgeable helpfull cliff at maidstone brillint help in advice and selection

The Assistant (Cliff) spent a great deal of time ensuring we were getting the correct hardness of mattress and making sure that it suited our physical conditions. Very informative and pleasant attitude made it an enjoyable way to purchase the product.

assistant was pleasant, helpful and knowledgeable. She also gave us undivided attention

The Dreams colleague Laura was very helpful, she listened to what we required, told us to lay on the mattresses, get a feel of them, as if we were sleeping. She showed us the mattresses, most likely for us. We were able to wander around, trying them. We found (hopefully) what should be the right one for us. She explained about being able to change it, if we found it not to our satisfaction. We have a delivery date suitable to our needs, also, we were given the option to have our old mattress taken away. This is being collected by the Heart Foundation, it is still nearly new having been covered by 3 covers, it should give someone else a better nights sleep than us.

I was very impressed with the service provided by Angela @ Maidstone - Dreams, she not only had a great knowledge of the products but went out of her way to help us with finding the correct pillows suited to us both personally. She was not in anyway pushy and wanted to help us find exactly what we needed.