Dreams - Maidstone

The sales assistant was so helpful and friendly both over the phone and in store. Nothing was to much trouble for him and I would say was an asset to your company. The product is not to bad but rather hard even with a topper that we brought to. Thank you to this gentleman for his assistance.

I visited the store because I have had trouble sleeping due to a severe back problem and needed to either change my mattress, or buy a mattress topper. or buy a new bed as my own bed was considerably old and wasn't helping my sleeping. I first found the pillow I chose and was very impressed with it. The assistant named Cliff was very helpful and knowledgeable about the mattresses and pillows, which gave me a lot of confidence in making my decisions. I went through a process of lying on the bed and experiencing with his advice the advantage of my choice. I was so comfortable and happy with the mattress I could have fallen asleep there and then, and decided to buy the new bed, mattress and pillow and can't wait for it to be delivered. The delivery time was excellent as was the assistant.

Richard was welcoming and helpful in his detailed knowledge of the choices available to me in my rather awkward situation/cottage. He was confident in the products and fully aware of sizes and prices including any discounts. He spent time working on the difficulty and looking for the solution.

Zarvi, was fanstastic. His product knowledge was impeccable. Store was clean, well organised and smelt great. Coffee, tea and hot chocolate was offered on arrival. We didn’t feel hassled it was if we were talking to a friend.

The sofa bed we had seen online was on display and the assistant showed us how it opened which is what we wanted to know

The person that served me was very polite and informative. She wasn't too pushy and let me browse for a while, which, for me, was perfect. Excellent customer service.

The assistant was very knowledgeable and friendly, offered us a great deal. He also offered us a drink and took time to understand what we wanted.

We were served by the store manager, I think his name was Muniruz (it was his first day managing the ayeslford store) We came with a budget , and very specific needs, and even though it was a tough ask, he found us just what we needed!

The time the shop assistant spent with me, he explained the difference in mattresses and was very helpful throughout.

The salesman was extremely helpful and attentive