Dreams - Maidstone

Staff was very knowledgeable and help me choose the right mattress for my needs.

We expected to visit several stores before finding a replacement mattress. Zarvi, the store manager was impeccably polite, extremely knowledgeable and helpful and after giving us some advice he left us to make our decision. He answered all our questions without having to refer to colleagues or books and was thoroughly professional.

The staff were all very helpful and went out their way to make me feel welcomed even the manager on at that time was selfless in ensuring he can help me get exactly what i was looking for and giving me options as to how i can get the best price and product for my money this was very good.

We were looked after well the gentleman help us made every think easy buying a bed ,

The staff was friendly and explained the product well

The staff at Dreams had an excellent balance between ensuring that customers had sufficient help but with time alone to try the different products in order to reach a decision. Good explanation of differences in comfort between the products was also helpful. We also had to change our chosen product as we had chosen Superking instead of King and it would not have fitted into our bedroom. A phone call to the shop and the amendment to the order and refund was activated within an hour and a phone call back to confirm what had been done. Excellent example of customer service at its best. Nice coffee too!

Speedy knowledgeable service. Didn't waste time didn't force anything on us.

We were served by "Cliff" who was very attentive to our wants. He went into great detail on the various items we were considering and obviously had an extensive knowledge on each.

We where looking for new mattresses and plenty are on display which is great for trying out. The guys inside where not pushy and let us have a good look. Once we wanted assistance we where helped immediately. Muniruz Zaman was very helpful and the order and paperwork explained perfectly and done in quick time. Delivery time quick as well, thank you.

Very helpful and polite took me ages to decide on the mattress but they gave me all the time I needed and even offered tea or coffee