Dreams - Maidstone

All the staff were friendly and not pushy. They gave us time to browse but were there to answer questions when needed

Good range Friendly knowledgeable staff member Good product knowledge Did not feel pressured or rushed Good price & offers A very good shopping experience Departed store feeling very happy with purchase and service

Good service no problems

The staff checked whether I needed any help but then allowed me to look around without trying to persuade, which I was happy with. I found a suitable product, which was quickly ordered as I went in at a quiet time of the day and there were no other customers. I did however waste a lot of time as I decided to walk from the entrance up to the back of the shop looking at the mattresses and round in a circular route to the front before noticing that the products in the price range I was looking for were at the front of the shop, I think the signage could be clearer on this point.

The Sales Assistant Cliff spent a lot of time discussing our various options and making sure the this particular bed was the best for our needs. He demonstrated how various positions in the bed would contour around the body and was highly knowledgeable about the product. Very impressed with his sales techniques and knowledge. He even talked us into purchasing the extra products.

Staff member who served us was very helpful, knowledgeable about the product, apologetic regarding (slight) delay on available delivery date and friendly.

a friendly face asked if I she could help , and if I was all right.she explained the different types of mattresses and their value, in respect to my needs.In fact led me through an option appraisal which was very helpful in making my selection.

From the moment I entered the store to the moment I left I was respectfully treated by very pleasant and helpful staff. Richard applied full attention to my requirements and his advice was gratefully received. A coffee whilst debating my choice of a bed and mattress was most welcome. Despite initially choosing a particular headboard, I discovered on my return home it was going to be too large. I contacted Richard and he assured me that this would not be a problem and invited me to return to store and select another, this I did. I would certainly recommend Dreams of Maidstone.

It was a very smooth experience.

Sales assistant was very helpful but took a while before someone became available. Felt the up to 50% was misleading as didn't apply to that many items that were of interest to us particularly on the items we finally purchased.