Dreams - Maidstone

I was very impressed with the service I received cliff the gentleman who assisted me was very helpful and new what he was talking about very nice man would not hesitate to go back again many thanks mrs j Jobling

visited the Maidstone store on Wednesday was given excellent attention by Neriman and Maria!! went back 25/03/2018 and placed the order with Neriman was very helpful

We are highly satisfied because of the excellent customer service of the colleague Maria who served us. Also we thought the range of products on offer was splendid and well positioned within the store. The colleague Maria who served us had excellent product knowledge and demonstrated a detailed understanding of the products prior to purchase. We were very impressed with how clean, tidy and organise the store was.

Angela was extremely helpful and knowledgeable. Listened to our requirements and was able to advise and demonstrate the products to meet our needs. She acknowledged us within a minute of walking into the store.

Cliff spent so much time with us helping us find a suitable mattress and bed frame. He was very knowledgeable not just on the products but about how we should sleep. Also when we arrived we were greeted but left to look around which we havent had in other shops. This allowed us time and not feel pressured.

I had already been into another dreams store to try out a bed and wanted to try it one more time to make 100% sure before placing my order. I informed a member of staff that I would probably order online (as a discount site was offering 7% cash back). The member of staff was not offended and she was happy to keep on discussing the pros and cons of each bed that I was trying and also telephoned anothe store to discuss one issue. Despite knowing that I was going to order online, Neriman continued to offer great customer service and gave me plenty of time and advice to help me make up my mind and eventually place my order in store.

Our sales assistant was friendly, easy to talk to, and incredibly helpful. We were given space to peruse the available options and when we were prepared to to make a purchase, he went through the whole process in great detail, so we knew what we were getting.

Your shop colleague was very friendly and helpful,thankyou

We went to dreams to purchase a mattress and there were so many but the lovely assistance Laura at the Maidstone branch explains about all the different types and even gave us different pillows to try with the beds.

When I 1st visited to buy a bed for my son a salesman who is no longer there got the order all wrong and we ended up with the wrong bed my son wanted to keep it so all sorted he was not very helpful in sorting out the problem and said you signed for it and wanted to charge me extra . Customer services sorted it out , but this Sunday just got I called and spoke to the store manager who orders me a new mattress for the bed will sell me a new bed a super king when I visit to check them out he was very helpful over the phone know what I needed and got a quick delivery date restored my faith in dreams so keep him there I will visit it soon