Dreams - Maidstone

Cliff, the salesman was extremely helpful and listened to what we wanted. He made sure we were happy with our choice.

Assistant manager Emma was very knowledgeable and helpful.

Cliff spent considerable time and effort to ensure we found the right bed for our needs

Due to I suffer with osteoarthritis in the hip joints the store assistant (Cliff) showed me that the bed and pillow we brought would support my body and I should sleep better with less pain.

I was pleased with the assistance l received,and plesent and helpful explanation on the product we was byeing,from start to finish.

Neriman was very knowledgeable on all the products in the store, telling us all the information we needed. Nothing was too much trouble for her, she also gave us time on our own and did not Hoover while we spoke to each other. She made our experience so good and easy to purchase a new mattress. She is a credit to you at dreams, I must say all the staff were helpful. I would not normally fill in feedback but she does need to be recognised for her hard work. Thank you and I look forward to my new mattress coming on Friday

The bed is lovely and staff very helpfull

The store had an example available to try of the mattress I wanted to consider. When I decided to buy, the sales person explained options, took the order details quickly and efficiently. She had a friendly and polite manner. The item needed to be ordered with a delivery date of 1 week later. While I would have preferred to take the item away with me (Eve mattress so small enough to carry out) these are not kept in stock - but this was not a major problem. Dreams kept in touch by text and email regarding delivery and the item was delivered at the time and date agreed.

The member of staff that helped us, Cliff, was extremely helpful and explained it all very clearly, would definitely recommend dreams to anyone.

We have not bought a bed before, however due to moving house we thought we would treat ourselves. We walked in expecting to know what we wanted, however Cliff came over straight away and asked us what we were thinking. We explained what we wanted and the reasons why. Cliff then explained why certain things we wanted would not actually work, ie having back issues would not be helped by a firm mattress. Cliff was very detailed in his explanations going through basic items to the most expensive. He tailored what he thought would be good for us and then went through a series of tests to make sure it was good for us and to ensure we understood why he was recommending the items. Overall, we spent a lot of money for us, however we feel fully informed on our purchase and did not feel at all pressured into the purchase.