Dreams - Maidstone

The customer service was great

The sales person who helped us was knowledgable and not pushy at all. Very friendly and informative

The shop assistant was extremely helpful and took a lot of time to understand what we wanted. She made the whole experience very easy

THE SALES ASSISTANT NAMED ZARVI WAS VERY PROFESSIONAL,AND MADE MY WIFE AND I FEEL VERY WELCOME AND AT EASE WITH OUR CHOICE OF MATTRESS.

As I entered the store I was greeted by a friendly staff member exceptional customer service very knowledgable not at all pushy very professional her name is Neriman maidstone branch. London Road

Was greeted upon entry by a professional but relaxing employee. After a brief explanation about everything, was given a pillow to test with and then left alone to test everything we wanted. Employee was then on hand to answer any questions we had and offer some very knowledgeable advice, then making us a hot drink and left alone again to discuss what we wanted to buy. After deciding this the whole process of the paperwork was easy and quite quick, the whole process was enjoyable from start to finish.

Very friendly and knowledgeable staff....very thorough in assisting us....carried out checks and tests to ensure we purchased the correct mattress for our needs.

the shop was clean as was the bed linen on the made-up beds, this makes a huge difference when outside and looking through glass front. The service was polite, professional and not too friendly (in a creepy way). the bed i wanted was online only- unfortunately but, i was able to get very similar with £200 off the original price i was to pay for the cheaper version online. i could try any bed i wanted and was free to roam without being followed - which i hate, Clifton waited patiently and assisted when i needed help. overall good service and good policy. i can return the bed with no quibble if not satisfied, it`s a big purchase and Dreams are reliable and understanding. i chose them initially, as they don`t blast unrelated VERY LOUD music over speech in their adverts, when advertisers do this i turn the TV over as i can`t hear what`s being said, and this makes me feel like i`m being conned! Well Done Dreams and every success for the future. Kind regards to all- including the drivers. Mark

the cleanliness of the store seen from outside the glass front entices you in. i was politely greeted by `Clifton`and offered a beverage - very welcoming. i was asked if i would like assistance and was left FREE to wander WITHOUT BEING FOLLOWED which i hate as it`s like being `stalked`, i could ask anything at any time, his knowledge of the bed materials was to a high standard. i chose a mattress and was invited to lay on it and offered a pillow. the money transaction was transparent, i was asked if there was anything i want to ask, i was given a date of delivery to my choosing and it was a very pleasant and easy shopping experience. Well done Dreams !!

The Dream Colleagues name was Neriman and she was extremely friendly, polite and good at her job, thanks to her attitude and efficiency we decided to purchase our bed from your company, she is a good ambassador for your company and deserves to be praised accordingly.