Dreams - Maidstone

From the minute we entered the Maidstone shop we was made to feel welcome! Neriman come over to us asked if we needed help then left us to discuss it for a bit then came back over to assist us which was nice she wasn’t stood there pressuring us to buy a bed which happens to you everywhere nowadays. Can not fault that lovely lady at all she was more than helpful and was so polite aswell.

The staff were very friendly and keyed in with products, specifically Zarvi who served me and helped me understand the bed I needed and we honest with pricing.

How friendly and helpful the staff were

As soon as we walked through the door we were welcomed by Zarvi and asked if we needed any assistance. We told him that we were considering purchasing a new mattress. He suggested using the Sleepmatch equipment as it would identify the best mattresses to suit our sleeping positions. Once test was completed we were show the recommendations and allowed to try them out. After finding the mattress we wanted the order process was quick and simple with every thing explained as we completed the process. We were surprised how quickly the delivery was going to be.

Cliff was extremely knowledgeable and spent time to explain all the options that were available to us. He was efficient and friendly, yet not pushy. Both my husband and I were grateful for the time he spent showing and explaining all the mattress benefits.

Angela was very helpful, friendly and knowledgeable about the beds. Also not pressuring into buying. Offered for us to call her if any further questions. Helpful again when we returned to buy.

Cliff was very knowledgable on the subject we spoke about and definitely made it easy for us to make the choices which we decided upon.

We recently experienced several problems with our sleeping arrangements and decided to investigate the different "bedding" options. Our first call was randomly to Dreams (Maidstone) where we were greeted by Angela, who went thro' the available options. We gradually made up our minds which purchase might be our best chance of alleviating our problems at home and left the store to think it all over. The next couple of days we checked out other bedding stores for different ranges/prices/ availability and general helpful manner. no-one came close to Dreams...

Sales person knowledge

Angela was very helpful first putting me on the diagnostic test bed to determine the type of bed suitable for my needs. She then suggested the various beds describing the various construction of the mattresses. Once decided on the 3000 pocket sprung one the order was placed easily.