Dreams - Maidstone

No comment

Very friendly on both our visits, we were offered a drink and team showed good product knowledge. No pressure to purchase and were given a quote on our first visit which was still honoured two months later (and we were able to make a few changes). We liked the machine that helps choose the right mattress for our specific needs. Store was well laid out, clean and tidy with a very wide product range. Above all though was the quality of the staff - Zach on the first visit and Zarvi on the 2nd. Our initial contact made us want to return to complete the purchase.

Friendly service on both visits. Opportunity to use the Sleepmatch machine and then try out various options. We were made welcome and offered refreshments and there was no sales pressure but quality information. Useful information such as the need for waterproof mattress protector for memory foam mattress topper. Zach and Zarvi were both very professional and clearly knew their stuff.

Very good product information and very friendly.

Customer Service from Zachary in the Maidstone store was exemplary and the store was clean

Zachary was brilliant he didn't harass us let wonder and look about without following us and then when we decided what we wanted he was very helpful, informative and friendly

Staff helpfulness and speed of service. Never had a problem with the quality of products.

First the ambience of the store was exceptional and the staff were wonderful to say the least. My husbanc and I were put on the sleep match and the perfect mattress was selected for us, this helped to cut down the time we spent sampling out mattresses. We had a member of staff Zac guide through our selection of mattress that was best suited for us. We were unable to make our payment on the day of selection but by the next day when I came back after a hard day at work and from the cold, the store was still open with the store manager Zarvi who remembered me from the day before and greeted me with a smile. I still had some doubts which he addressed happily and patiently. Did I mention that I was offered and served some hot chocolate upon my arrival that evening which really went a long way to make me comfortable. The payment options were carefully explained to me and I was guided to the best option for payment. And the delivery date for my mattress was about 4 days from when my order was made. We were also able to get wonderful pillows and mattress protector. I just want to say it’s dreams all the way. Thank you Zac, Zarvi and dreams.

The store manager Zarvi was fantastic, and knew plenty about the products he's selling. I was only in the store with a friend who wanted a mattress, and ended up buying one because of the expertise of Zarvi.

The quality of the mattresses was very good. The device that evaluated the kind of mattress that we needed was definitely really helpful. Zachary was very kind and patient with us and provided as much information as he could so we could make the best choice.