Dreams - Cambridge

I wasn't keen on the offer of extended warranty. Reasonably cheap for 8 years cover, but the standard guarantee is measly at only 1 year. You should display greater confidence in your products by offering a longer standard warranty, not try to terrify me into spending more on an extended warranty.

I have no yet received my goods yet so cannot give accurate score until u deliver my bed on time and all is well.

There's always room for improvement

It took a while for someone to come to us and offer assistance although shop was not busy.Although when assistant did he was very helpful.

The cost of delivery seems very high.

Having spent so much on a bed and paying up front in one payment a slight more value toward the discounted items would have been nice. And a couple of the issues when the bed was assembled too.

We had to wait quite a while as all the advisors were busy with customers and there were only 2 computer stations to process customer orders. Staff were very helpful but the store didn't seem able to cope with the volume of customers.

Was satisfied

Probably because it was near to closing time and we were a bit rushed as was the assistant so perhaps under normal circumstances we could have been a bit more relaxed.

While the range of product is good, I found the store old fashion and not especially clean. WHile organising the order we were sitting on the most uncomfortable chair which did not make for a pleasant experience. The vendor Carl however was very helpful. Good quality coffee would be better. If we are to come to this store again I would have no hesitation in asking for him again.