Dreams - Cambridge

The items I wanted were not available for immediate or even next day delivery. Considering the matress is your own brand, that seems poor - especially when on line sites were offering same spec items of a different make, all with NWD delivery.

Good service only problem I found after my visit was when I checked on line was if I had purchased it online there would have been no delivery charge but because I purchased it in store I was charged £39 for delivery this does not make sense. so next time I will look elsewhere

There is no specific reason, the response from the staff was very good and gave advise only when asked and did not pressure us in any way while we were looking.

Expense of item, think it's overpriced, but need a bed. Should have a headboard included in the price

The service was good. Wasn't amazing but the chap knew his stuff and was attentive and polite. Missed some discount off that I had to address before final payment was made

Store colleague did not give me a bag for the disposal of the mattress. He called my home phone that day and said that I needed to pick one up. Couldn't he leave it with the delivery drivers that were going to dispose of it and also maybe send me one in the post so I didn't have to drive to the store to pick it up. bit miffed seeing it was his mistake!!

Matteress we ordered was not in store to try

The general layout of the store way mismatched, the costs for both delivery and collection seem steep given the bulk and size of the product is highly unlikely to undertake yourself. Availability of stock was disappointing.

Bit pricey for me, and a lot of the beds were really quite grubby (might be worth investing in a fabric shampooer to run over them every now and then?). But service was excellent.

We found a mattress that we liked. We had a delivery date for a new bed frame bought from elsewhere and the mattress was available for that date and that made us decide. By the time we paid for the mattress which only took a few minutes as we paid by debit card the delivery slot was no longer available. You should be able to hold a delivery slot for 5 minutes while you pay. It's a shame we will have to put a double mattress on our new king sized bed for 3 nights when we thought everything could arrive on the same day.