Dreams - Cambridge

Prices seemed rather high and now Argos are advertising much lower prices than yours. This reduces the level of satisfaction.

The sales man was not very knowledgeable on the products. He did not understand our needs.

I think that it was a lot to do with it being the first time buying a mattress and not knowing what I was doing. The staff member Leo was very helpful. A shame I could not have paid with your HP schemes.

I came to the store,met nice staff and find what I Was looking for.

There was very little information about each bed without asking a staff member. This made it difficult to compare beds other than on price.

Would have liked the price/quality of the bed to be a little better, but I know that is unrealistic. Headboards are very expensive in store.

Store was quite quiet, assistant (Tim) was helpful but not pushy. My friend and I were able to try out several beds and I found one that was an acceptable price for a spare room.

The person who served us, did not have access to a credit card machine without walking round other customers, and did not explain clearly the process of placing the order

There is always room for improvement. The store was busy therefore we had to wait to be served. The lady that served us was knowledgeable and helpful. Once we had made up our minds we had to wait to finalise our order as there were no free terminals. None of these problems were caused by your friendly and helpful staff. There needs to be thought given to supplying more desks and terminals to improve the speed of service.

I guess until we take delivery and sleep on the mattress we will not be sure that the experience as a whole gave rise to highly satisfied.