Dreams - Cambridge

one of the items I was unable to purchase as you are out of stock

I have not received the goods so cannot give a full assessment, overall service was satisfactory, quality if goods to be determined.

Knowledgable emperor staff, all staff were friendly and pleasant. Efficient,patient and attentive.

Whilst the member of staff was very helpful and cannot be faulted, she was on her own so we had a considerable wait. During that time we were unable to find the products that we had viewed online as the store does not use the same naming/labelling as the website, so we had to wait for her to serve the previous customers. Those waiting behind us just left the store. Finally, when the order was placed we were charged £39 for delivery less than 5 miles from the store! It would be cheaper to self hire a van. In this day and age, such excessive delivery charges are not acceptable and soured our experience, however we had found what we wanted and so either had to pay up or start again in a rival store. This bed was our second purchase from Dreams and we have a 3rd and 4th required in the coming months, but I suspect that we will try somewhere else first.

We were satisfied enough to make a purchase. The bed has not been delivered yet and the experience of using the new bed will to some extent contribute to the satisfaction rating. So that might get the experience into the 'highly satisfied' category

We have paid nearly £1000 for a bed, but will not receive delivery for 3 weeks. If Argos can provide next day delivery, why do you struggle to deliver in 3 days? Our satisfaction with your product would improve significantly just by adopting reasonable delivery dates.

I can answer this question after delivery of the item, we were satisfied up to this point after if all goes to plan with delivery etc I can say then We were highly satisfied overall.

Emma was extremely helpful and answered all my questions fully. The only small issue I had was that I went into the store wanting to match my new bed with existing bedroom furniture and I felt that the store was heavily stocked with divan beds but not a lot of choice for solid wooden bed frames that I went out to purchase initially.

The lady called Emma was amazing

Salesperson was not very knowledgeable about measurements. It would be handy to have measurements not just in feet but also in cm.