Dreams - Cambridge

friendly staff but not pushy for a sale

no hassling during visit.

The whole process was informative and efficient

Tim and Emma were very quick to pick up on what we required ie size storage and price, making the decision easy. Thank you

I got everything I needed

Sam our sales assistant was new in this post but very helpful and good at pillow talk. He new about all the different beds and assisted us with trying them out. He was understanding and took his time to ensure we brought the right product.

The Sale assistant (leo) explained the deal and put all the paper work together in a very profecinal manner. Very pleased with every thing so far.

Good customer service

Gemma who served us was really friendly and helpful without being pushy which is what we like. She accommodated us at all times and at no time did she make us feel we were taking too long, even though we were. She offered us a drink on arrival and as it was a hot day it was really welcomed. She was knowledgeable about all the beds which was great as we didn't have a clue. My husband forgot his wallet so we couldn't complete the transaction and had to come back the next day. At no time did any of the staff make us feel like it was an inconvenience. We finalised the transaction the next day with no hassle at all. We felt all the staff in the store were really friendly and pleasant without being overly pushy and left it to us to make our minds up. Overall, really happy with the service and look forward to receiving our bed. Thank you Gemma and colleagues 😘

Gemma who helped me was lovely! So very understanding as I have a bad leg and she even offered to help me get on and off the bed!!