Dreams - Ruislip

The staff at Ruislip Manor were courteous and knowledgeable. We were offered tea or coffee whilst we were looking at the beds - which was a nice touch, and the staff were very pleasant. At no time did we feel we were being pressurised or harassed, but there was always someone available to answer any queries (of which there were many). In fact, when we left the store, my husband commented on how pleasant an experience it had been and how nice the staff were (high praise for a non shopaholic). Will definitely shop there again.

The girl that served me was knowledgable and ver polite and curteous.

Very good customer service - patient, helpful, friendly - not pushy.

On entering the Ruislip store, we were immediately greeted by Alex who offered her assistance. We had seen the item we wanted online and just wanted to check the level of firmness of the mattress. Although the mattress we wanted was not in the store, she showed us a number of beds which had similar specifications. She answered a number of our questions and explained the difference between the different types of mattresses. We were about to go and place the order online when she offered to do it in store. We were taken to her desk and offered tea or coffee. We placed the order, chose a delivery date and arranged for recycling of our old mattress, all within minutes. Alex is a friendly, knowledgeable and confident member of your sales team and I was very impressed with the excellent service that we received.

The assistant instore was extremely helpful and very knowledgeable about the products available. As my husband and I are very different weights we have struggled in the past to find a mattress to suit us both, Paul advised us and steered us towards the right purchase without being pushy and gave us plenty of time to make up our own minds.

Plenty of items to look, lots of choice. Friendly and helpful staff, able to answer all our questions. Prompt ordering and delivery.

I was helped to find what I needed straight away.

Very helpful staff very rare nowadays

In store, Alex was very helpful and approachable.

Both members of staff we saw were very efficient indeed. They were Nish & Alex at the Ruislip Store