Dreams - Ruislip

Greeted at door by very friendly assistant who explained the store layout. Also offered tea or coffee and answered our questions knowledgeably. She was not at all pushy but was available when we needed some help or information. And made the whole experience a very pleasant one.

We were assisted by Hemal who spent time with us in choosing our mattress (as we had already decided on the bed) explained the different types and allowed my daughter to try out as many as she needed. We also purchased two pillows.

Paul our assistant was very knowledgable and helpful. He showed us all the options and we were very satisfied with the product we ordered

Very efficient pleasant service given

The whole experience was very quick and easy. I was particularly impressed with the delivery time.

The best customer service I have experienced in a retail store in a long time! I was looking for a good reputable mattress that will last me a very time! All staff greeted and were welcoming, offered a drink upon arrival. The store manager and Hemal were both very helpful and took their time to listen to my requirements. They knew the products and provided a detailed explanation. Very happy and excellent customer service! Highly recommend any customer visiting there store!

We bought a mattress from you previously, very happy with the product and the service, this was a second mattress for our spare room. Delivery men were polite, they remove our old mattress, excellent workers.

The member of staff who helped was very knowledgeable and took time to explain everything despite the fact that the store closing time had passed.

Both Nish and Hemal were extremely helpful. I was looking for an adjustable bed because my husband had very recently had a stroke and I would not usually make such a large purchase without my husband being there. I received kind and helpful advice not only about the bed but also about interest free credit and the fact that I could have a VAT taken off with proof of my husband's disability, which I did not know about. Hemal took me through all the paperwork with great patience. They also gave me a very nice (and welcome) cup of tea.

Alex was fantastic - very friendly and knowledgable. She knew her stuff, didn’t try to oversell, clearly explained everything