Dreams - Yeovil

Was satisfied with what we purchased

My partner and I were very happy with the assistance we had whilst visiting you’re yeovil store, we were greeted by Emily she offered us a drink and made us feel very welcome and relaxed, she was very knowledgeable and even cleared a private area for me in the store so I could feed my baby and also put the heating on as she heard my partner and I saying that our baby’s hands were cold! Thank you Emily

I was really impressed by the help and advice given by Emily who spent a lot of time helping me to find a mattress that would suit my needs. She was charming and friendly throughout

Greeting was immediate I was offered a new pillow to test the mattresses I lay on. Emily explained in detail the comfort of the goods etc. I was even offered a drink which was really nice of her. She spent time with me allowing me to feel comfortable about my purchase.

The staff member that dealt with me was very helpful.

Staff were friendly and helpful, I was looking for a mattress protector. The store was having work done but everything was kept tidy and it wasn't intrusive.

Emily very attentive and supportive.

We were attended to straight away, offered a drink and the sleep match which we did. Emily then showed us individual mattresses which we tried with the tempur pillows explaining how the product was made and the benefits. There was no pressure, and the freedom of trying the two mattresses and making a decision of choosing between the two we had selected made it a pleasurable experience as we were in the store nearly two hours, but didn’t feel we should make a hurried choice. We decided on the Harrison Spinks and two tempur pillows and are excited to await the delivery. Emily was a joy and all highly recommended.

Emily greeted us so warmly even asking us if we would like a drink which I had a water. She then got us to go on the sleep match which was a lot of fun. Emily really knew her stuff and was great at showing us and explaining the mattresses and what to test including using the same pillow. Great service :)

O/No: 200A017545. This was intended to be just a viewing visit to try a mattress, due to the excellent service we received from Emily at your store (whatever you are paying her it is not enough!), Emily was knowledgeable, friendly, informative and enthusiastic about the products and made our visit an extremely pleasant one to the extent that we decided not to look elsewhere for a mattress and purchase with Dreams as we felt with her lovely attitude and refreshing sales approach that she deserved the sale. Other stores/retail outlets could learn from her.