Dreams - Croydon

I have shopped at many other places before such as Benson Beds and DFS tans have struggled before if I have had to wait quite a long time for assistance. sometimes Sales people seem to forget that their role is to sell and to be helpful but I felt comfortable as soon as I entered Dreams showroom. I had carried out price comparisons of beds online and had decided to visit Dreams after visiting another and finding that the quality did not seem great. I was left to view in peace without pushy Sales staff coming over but as I walked around the staff acknowledged me and were happy to answer questions. As soon as I chose my beds (3) were purchased. The documentation was completed by Moses at the Croydon Branch in about 10 minutes. All details were highlighted such as price, delivery date etc and the advice he have regarding the slats etc was really informative and clear. Jason also was. Dry nice. Both salesman were very pleasant and it was a pleasure to buy from such a nice Company overall. I left feeling as though I had got a really good deal and I am really looking forward to reviving the beds.

My wife and I visited your store today to buy a mattress. We were greeted with a smile by Michael who was extremely friendly, he asked us what he could help us with. He was knowledgeable with all of the products we looked at and answered all questions clearly. He offered me a cup of tea which I must say was also up to scratch. I ended up being enticed into buying a bed frame, mattress cover and warranty. Efficiency is important to me and I must say that Michael is an asset to your company. Despite leaving with a lighter wallet and I was happy that my wife was smiling. Thank you Michael for making it a pleasurable experience, working for a large organisation I understand how important cusotmer service is and you delivered today, 10 out of 10 with nu heavy sales pressure and gave us the time we needed to make our own decisions.

The sale assistant was very helpful and I was happy with the products I brought.

Michael was very knowledgeable and gave excellent service, he was friendly, expert, not pushey, but a first class shopman.

I was not subjected to a pressure sell. Noel was happy for me to leave the store, consider the purchase and return to complete.

Plenty of parking space outside, we were given plenty of time to browse. Charles read us very well and offered assistance at the right time. He was very helpful and knowledgable with all our requirements. It was overal a good experience.

I was very lucky as I had two people helping me in the store. The store manager Ian was helpful and help me to decide which mattress to buy. The new shop assistant - I'm sorry I have forgotten the lady name was trying to help me even she was only few hours in her new role. I'm very happy customer.

Assistsnt was friendly but not pushy

We bought a bed...!

The time given by the staff, her patience and understanding that the purchase of a mattress is important. Also pleased to be able to make the purchase so late on a Saturday afternoon.