Dreams - Croydon

The person that served us was very knowledgeable and helpful, but gave us space to browse and take our time.

The assistant who served us (Moses) was excellent. We had been to Bensons for Beds earlier and there was no comparison in terms of friendliness, willingness to help, knowledge of the products, etc. There was no hard sell but a genuine willingness to help and be of assistance.

When we tried mattresses at this store on a previous occasion, no staff were forthcoming to offer help. It is overwhelming trying to choose a mattress with no knowledge of the products. At the most recent visit which resulted in a sale, a staff member Charles, recognised our difficulty and couldn't be more helpful in explaining the difference in range, recommended where to start and did NOT push us in any direction.

Manager and deputy manager both very helpful and friendly. Helped us choose the beds and buy them without any high pressure sales tactics. Very pleasant experience

Very knowledgeable and took time to explain the different types of mattress

I don't usually respond to these feedback forms, however, the service we received from the deputy store manager charley/charles was amazing. To be honest, we were getting ready to leave, when we asked him a quick question. After spending 30 minutes discussing what we were looking for we bought the bed and mattress. The assistance from his colleagues prior was lacklustre and slightly confusing, as there responses didn't seem to match what I was saying.

Availability of choice ranging from medium soft to very firm mattresses which is what we required to enable us to make our choice.

Colleague Diane introduced herself personally as soon as we arrived, and explained options to us well when we asked for further assistance. Her approach was friendly and helpful but not overbearing or pushy.

We got what we came for with great help when we needed it.

Staff allowed me to browse, were not pushy just made themselves known and said if I needed assistance to ask when I was ready. It was very busy in the store being as it was a Bank Holiday however I didn't feel rushed once the assistant was serving me and answering my questions of which there were a lot