Dreams - Croydon

Welcoming helpful polite staff - with a smile- and a cup o coffee

Shop assistant was very helpful and new the product well. Was informative rather than pushy

Moses was very friendly and helpful, he greeted us as we walked in but gave us the chance to look around without hounding us. When we were ready he was there ready to help. He answered all of our questions, which helped us make our decision on which frame and mattress we picked. We have taken this on finance and it was all expained clearly to us. We haven't used dreams before but from now on we will be, we have arranged a delivery date which is also perfect for us.

Store was laid out for ease of selection, staff were not overwhelming but were very helpful when needed and informative

very friendly staff, offered cups of coffee and tea for me and my husband. good knowledge for the products we bought.

We didn't have a lot of time and had our 2 sons with us but Moses the sales assistant was very efficient & we quickly identified the right mattress & bed for us. We hadn't bought a bed in years but the sales assistant made the whole process very straight forward & explained the different types of mattress, he listened to our preferences & made suggestions based on this. The payment & delivery selection process was also very straight forward & quick.

Moses told us he'd been working at Dreams for 12 years so we were encouraged by his obvious experience. He quickly understood what we wanted and explained the differences with varying products which helped us to make a speedy decision.

We were served by Charlie at Valley Park, Croydon store. Given that I did not know the difference between the various mattresses, Charlie was so helpful and pitched it just right in terms of his sale technique. He was available but not pushy, he gave me the right amount of time on my own to be able to try different mattresses but at the same time, I did not feel abandoned. I did not make a purchase on my first visit as I wanted to return with my husband. I did so 2 weeks later and Charlie remembered all of our conversations from the first visit which made me as a customer, feel valued. The atmosphere in the store was very professional but comfortable. Charlie clearly loves his job too and his interaction with his colleagues was also proof of this.

Everything went smoothly during our visit to Dreams Croydon

Charles (Deputy Manager) very knowledgable about the products. We were not rushed into making a choice of mattress and our questions were answered with understanding to our needs.