Dreams - Croydon

my problem was sort it out in the store

As soon as we entered the store and explained our needs we were handed over to a highly trained assistant who asked relevant questions before showing us different products. We were also offered tea or coffee which we gladly accepted. We were asked to thoroughly test the products we were shown to experience the different types then left to enjoy our tea before trying our shortlist before making up our minds. At no time did we feel pressured into buying a more expensive product or something they felt was good for us even if we didn't. We enjoyed a chat and little banter before finally deciding on what we needed. A pleasant and stress free experience.

The customer service was good from Diane she was very informative but not pushy, overall we found what we wanted and felt very happy once we left

Everyone was very friendly, particularly Ian who placed our order. He was very knowledgeable about the product we ordered as he had a similar mattress at home and therefore was able to add personal experience and recommend other products.

I have purchased and Dreams before too and they never let me down!!!

Noel our dreams assistant was very efficient and new the products he was selling, he was extremely pleasant and polite and made the experience of buying two beds for two teenages effortless.

I found everyone there very friendly and helpful, I needed the bed quickly and its coming in 5 days with different options for delivery.

Moses was very helpful, his personality and product knowledge was excellent. He gave us what we asked for, and gave all the information we needed. The questions we asked he had an answer for.

The staff member who helped us (Moses) was very friendly but not pushy. He explained the difference between the mattresses and the upgrade option on the bedframe we were looking at. He didn't push us into the upgraded slats as he said it was not really necessary as we were purchasing a good mattress which would do the same job. The delivery options were a bit complicated as the price depends what day of the week you want it and whether you want it brought into the house or not. Apart from that is was a good experience

Michael was very informative and knowledgeable explaining the products on offer, providing a high level of customer service right through choosing the bed, to the comfort exchange options, guarantee cover, finance available, collection and changes if needed to our order. Given plenty of time for questions a truly stress frèe experience at our pace down to the paperwork carefully explained at all stages.