Dreams - Croydon

The service was excellent and the choice of beds within the store was also superb. The Dreams colleague, Charles, who helped with this important purchase had extensive knowledge of all products and was able to explain the difference between the choice of beds I had selected to view. I had full confidence in his ability which assisted me greatly with my purchase. He was able to answer all questions fully providing me with enough information to ensure I made an informed purchase. I have already recommended both the store and Charles to a friend for their forthcoming bed purchase. Prior to visiting the Dreams store I had attended a well known high street super store at the same location where the service was inferior to that provided by Dreams.

Sales assistant was very friendly and helpful, I did not feel intimidated or pressured into buying a product

I dealt with 2 members of staff on 2 separate visits. Both staff were very friendly and helpful. Liked the coffee too. Between visits, I went to John Lewis to look at beds, but their lack of staff meant I returned to Dreams and bought from you.

The assistants listened to us and helped as choose the product most suited to our needs.

I was assisted by Diane, very friendly and knowledgable, she offered sound advice and listened to my requirements. The mattress to try were on display and were easy to try out. No pressured selling techniques and honest answers.

I was given the help I needed but I wanted to look on my own and the assistant gave me space but checked in on me at regular intervals.

There was a very good range to choose from, and it was easy first to make a shortlist of three and then to choose from them to meet our needs. Our choice is good value for money. The sales assistant offered to help at once and then gave us space to make our own choice, before talking us through the additional options clearly.

excellent product knowledge hence the purchase

Ian and Charlie were WONDERFUL. They are incredibly friendly, honest, knowledgeable and I cannot praise them enough. They made us feel so welcome. They remembered us from a previous visit MONTHS previous to our purchase. They couldn't do enough for us in terms of product advice, arranging delivery and finance options.i would HIGHLY RECOMMEND going to them!

Although Melissa the sales assistant had only been working at the store for a couple of weeks she was extremely helpful, pleasant and a joy to deal with. If there was anything she was unsure of she found a colleague who could answer the query. I think Melissa will go far in her career!