Dreams - Croydon

The sales assistant Michael (Croydon Store) was extremely patient with me and answered all my questions. He provided me with as much time as I needed. The store is also big and everything is clearly labelled and set up.

Mel at the Croydon store might have been quite new to the job but she went out of her way to understand and then meet my needs very well. She was exceptional!

The representative was very friendly, welcoming and polite. Offering hot beverages while we were deciding between options. He left us to have our own discussions, but was never far away when we needed him. He was very honest, and at no point did we feel pressured to purchase.

The general manager was extremely friendly and helpful! Helpful staff and a nice experience shopping in their store

We are extremely satisfied in our visit. Much Appriciate the product assistence by Melissa and Store manager Ian.

The colleague who served me, Melissa was extremely polite, helpful and explained the various beds in great detail. I did not feel rushed and any questions I asked she confidently answered without the sales jargon. I am a Extremely happy customer!

Having experienced issues with my back for several months, my wife and I visited the Croydon dreams store to find an adequate mattress/bed frame solution to meet our needs. After browsing the store, we noticed the tempur mattress range and began reviewing the various options. We were not hassled with 'sales spiel' at all and were left to our own devices until we needed some help, where Charlie sprung into action and dealt with all of our questions and concerns immediately. We didn't even realise tempur mattresses were used in medical environments before becoming a household name!! Charlie explained the 60 night trial details to great effect as well as demonstrating the need to purchase an adequate mattress protector. His sales style was highly engaging while not seeming to be pushy at all. The transaction passed through very smoothly where it was also highlighted that the delivery drivers would assemble our bed frame upon arrival - saves me getting my tools out! Overall, my wife and I have a highly positive impression of this dreams store and for Charlie's support in helping us to make the right choice in making a positive difference to our quality of sleep.

Extremely helpful and friendly assistant. Helped me choose right mattress and ended up buying pillows as well which i was very pleased with.

As soon as we entered the store we were immediately offered assistance. We were asked what our specific needs were and what we were interested in. We were also given time to ourselves to consider fully the options shown so that we could decide without any pressure. Once decided, we were also made aware of all offers and accessories that came with our purchase. Fitting in with ourselves regarding delivery was also very flexible and of use. Store personnel including those who were not part of our purchase were very friendly and welcoming.

I brought my mother in for a new bed,she is disabled, and needed a bed that would be suitable for her needs,the staff were very helpful and knowledgeable on the products that would meet her requirements,they were very patient and took us through the different heights and levels of comfort,and we selected a bed that she feels will suit ,with the minimum of fuss,