Dreams - Croydon

VERY HELPFUL AND KNOWLEDGEABLE SALES PERSON, GOOD CHOICE OF OPTIONS

Helpful staff - Moses. Not to pushy but there when needed.

Darren the sales advisor in Purley way was excellent .

We had already looked at a few beds in other shops on the purley way and visited Dreams last of all. We had more or less chosen the bed that we wanted from another shop and were going to place an order for it, but when we went to Dreams, there was so much more choice on beds and mattresses. The bed we were looking for is for my son and the sales person, Moses was very helpful when it came to choosing the bed and mattress. I liked the fact that we could choose the bed and mattress separately rather than having to buy a bed and mattress that came together as was being sold in all of the other shops. The headboard was also a smaller size, which meant that it will look better in my son's room. Based on this, we decided to order the bed from Dreams and I was pleasantly surprised with the price as well as the choice. All credit to the choice at Dreams and the fact that Moses was a great sales person.

Beds are a difficult item to shop for and extremely important to get right, having seen all the ads over Christmas and carried out a little bit of research on line, Dreams was our preferred choice and this branch suited our location The store is well laid out, the staff let you explore at your leisure and seem to know when is the fight time to approach a customer Moses came to our assistance and could not of been more pleasant or helpful, coffees soon in hand (which is a great touch) having explained to Moses what we thought we were looking for, he was able to match up our requirements perfectly For someone who seriously hates shopping I can honestly say the whole experience felt as good as booking our last holiday to Mexico!! I took the opportunity to talk to the manager to offer my congratulations to him and his staff his response was to selflessly heap the praise on his staff, as a service provider myself I understand how important that is Hoping that my old bones will support me long enough into the future, we will certainly return to Dreams again, well done Paul S Iles

WAS A SIMPLE PROCESS FOUND ITEM REQUIRED AT A FAIR PRICE placed order delivered on time helpfull delivery men simple as that job done thanks

the assistant were very helpful and even advised us about free delivery when we did not know this was on ,his name is barret we would like this staff to be thanked for excellent customer service

The customer service we received by Michael was friendly, informative and not pushy which we both agree makes the perfect salesman. He gave us time to try out the mattresses and informed us about all of the ins and outs about the material, structure and time life of the products.

The employee, Moses was friendly, knowledgeable but in no way pushy. He was gentle and smiled all the time, answering all my queries.

Plenty of choice, offered a coffee but didn't want one although nice to be asked (more than once to be fair, in case we changed our minds!) lots of sales staff around. Made to feel welcome and to take as long as we liked in order to choose right mattress, also the forty nights offer is very good!