Dreams - Croydon

The store assistant was very helpful & advised me on various mattresses that I was looking at

We were served by Michael Francis, who was polite, knowledgeable, but didn't pressurise us in any way. He explained what services were available and left us to make our decision. I can't praise him highly enough for his professionalism.

Michael Fran... (sales assistant) was very polite helpful and presented himself in a professional and experienced manner he took the time to explain about the product and compared several other ones which helped me to make my final choice.

Great staff very helpful and wiyh a vast knowledge of their products

Moses was incredible, and so helpful, he made us feel very comfortable and was very knowledgeable. It really made our day. Thank you Moses, we can’t wait to try our new mattress full time

The customer service was really excellent, friendly and very professional. I was very impressed with the service we have received.

Glen. It was all down to fantastic customer service from Glen. So friendly, but professional. Very very knowledgeable. I was not in the best of moods but within minutes, I was enjoying my time in the store as Glen walked me around the products. If it hadn’t been for Glen, I likely would have walked out the door, not having made a purchase.

We only popped into Dreams to browse as we were in the area. Michael (D) was welcoming and helpful but not pushy (he even offered us a drink). It was clear afterwards that he was observing what we were looking at and already planning how he could help us as he left us to our browsing - the sign of someone who is customer focused and knows what they are doing. When I approached him again with a couple of questions, he sprang into action and started guiding us through the process towards the best product for our needs and budget. The computerised bed which helps determine your ideal mattress was a pleasant surprise and I did not realise how basic my pillow at home was compared to what he was able to offer us. I really liked that we were encouraged to lie on the beds and pillows as much and as long as we needed in order to make the right choice and throughout this process Michael remained patient and attentive. I had no intention of ordering a bed (with mattress, headboard, pillows and mattress protector) yesterday, thinking I would shop around and take some time to decide and the fact I left the store having placed an order was entirely down to Michael

The assistance was on very high level. The products were easily approachable and clearly marked. The payment is very flexible. Thank you very much for your service.

Michael Francis at the Purley Way store was fantastic! Extremely knowledgeable, friendly, professional and went above and beyond with making sure we chose the appropriate mattress and had a big input in the bed frame we chose