Dreams - Croydon

Sales staff was knowledgeable, friendly and patient.

The sales consultant, Michael, at Dreams in Croydon was forthcoming, professional and knowledgeable and tried to make my purchase experience as pleasant as possible. He advised me on all aspects of my purchase and guided me expertly through the various choices. His friendly and relaxed demeanour helped me with the process of making the correct decision about which mattress to buy that prior to my visit to Dreams had been daunting.

sales assistant was very helpful

I went in a bit persimistic about finding what would really work for my wife and I as we had visited other bed stores and couldn’t agree on one type as she liked one and I like another. But after using the sleep match in dreams the first bed we were recommended felt just perfect and for once we agreed we both liked it. We didn’t intend to spend that much on a bed but it just felt too good to refuse the offer as it really fit our needs and the ease of purchase was fantastic as well.

Deryck who served us was very knowledgeable, he helped us using the smart sleep bed - then we went around and tried all of the mattresses that were chosen for us - we also took round some pillows that we used on each mattress. Deryck was quick to help us and take us around the store - he also helped us with additional mattress cover and a mattress protector.

I found what I was looking for very easily - the display of headboards. Whilst I was looking at these I was approached by a staff member but I said I was OK and he left me alone. After a few minutes I had decided what I wanted and I called him over and he was very helpful and took my order efficiently. The staff member was called Moses. My only disappointment was that there is no stock in the store but I realise this is reasonable and delivery was available within five days.

I was show several beds i had the comfort zone opportunity done for me . Deryck was very nice

Service was seamless, very friendly welcoming staff

We were lucky enough to have the attention of the Assistant Manager who was attentive, helpful, friendly but not pushy, gave us a drink, suggested we use the computer price test by laying on a bed and coming up with the type of mattress best for us, dealing with the sale efficiently and taking the time to let us make our decision without being at all overbearing for a sale - excellent man.

I shopped with dreams before and I had such a great experience I came back. I knew what I wanted to buy and Noel couldn’t be more helpful professional and courteous. Very satisfied with the complete service and I’ll be back when I buy some new beds.