Dreams - Croydon

I was greated by the store manager who knew my name which meant he paid atteion to my booking. He was attentive and polite. I was offered a drink which was a big surprise. Having worked in the service and sales industry for over 15 years I was pleasantly shocked by the level of professionalism in the store.

The female assistant was fast, to the point and knowledgeable

The customer service given was of a high standard

darren came to me within 45 seconds of entering the store asking if i needed any help choosing a bed or if i would like a coffee

Very friendly people and excellent service

The person who served us - Malwina - went out of her way to assist us and we came in with the intention of buying two beds, but two beds of the right quality and price. Malwina took account of our specific needs, measuring the height of the beds as we wanted higher beds, recommending several types of mattress which would meet our needs, gave us several choices of colour for the the bed frames from different bed manufacturers. She explained everything to us fully at the order stage and made it clear the price of each item. She made us feel welcome by offering a coffee and told us about the delivery of the items and the after service, and arranged for one of the existing beds to be taken away and for the new bed to be assembled. We could not fault her in terms of customer service and you should be proud to have such a committed employee.

Using the sleep match, it was great to know where our pressure points were for me and my partner. Then having Deryck speak to us with our results and the recommendations were very helpful. Trying the different mattresses we were able to find the perfect one which is brilliant as we've been looking for a while.

We were greeted on entering the store but there was no pressure from the salesperson Mel. She asked if we'd like to use the sleep match machine to help us find the right mattress and we did choose one from the recommended options. Mel also let us try out various pillows to ensure we found the right ones for our new mattress and my husband and I chose different ones as he prefers a firmer pillow. We were also offered a drink which was a nice touch. Everything was explained to us whilst the order was going through and Mel was very pleasant, friendly and helpful throughout. Thank you

Very good service and Michael took the time to go through everything

We found the staff very helpful not to pushy made us a nice cup of coffee when we was looking around .Dealt with our order very quick but with out rushing .