Dreams - Croydon

Very professional service from Barrett Patient, informed and helpful

Me and my husband were looking for a cost effective bedding solution for his back problems. Having tried and failed few other brands, we were but skeptical about this store as well. However we were assisted by a wonderful staff. She took time to understand our needs and gave us mattress options. She was patient enough giving us ample time to make decision not biasing us in any way.Overall very professional bunch of people.

The gentleman serving us was genuine and polite, and wasn't pushy.

Deryck was extremely helpful even getting balloons to keep your 3 year old happy !

Excellent sales assistant who was very knowledgeable and patient. He was very pleasant to deal with and did not pressure us in any any.

Excellent service sales assistant Mel was very good highly recommended her thank you

The customer service advisor was knowledgeable and friendly, he was patient with me as I had a lot of questions and reservations- I ended up spending nearly double my budget but I was satisfied because I know I am going to get a good quality bed that I am happy with.

Mel greeted me upon my arrival and quickly offered me refreshments when I told her I was early for my appointment. As soon as the sleep match machine was available she got me onto it. The variety of options was good and Mel listened when I gave my preferences and steered me to the mattress I ended up purchasing. Mel also took the time to explain the finance documents, and highlighted your 'comfort' policy which I found reassuring. The store was bright and clean with a large amount of choice. Very pleased with everything so far; I would happily recommend the store, your sleep match system and especially Mel who could not have been more helpful.

Whilst shopping in the Croydon Valley Park store we were assisted by Michael who was both extremely friendly and helpful, with great knowledge of the products. He helped find the perfect mattress for us and could not have provided better customer service. Even had a great cup of tea! We really enjoyed our visit and would recommend to anyone looking for a mattress.

We were supported on two visits by Mel and she was delightful. She supported us with finding a mattress that worked for us both (even though this took us about an hour or more to do) and then supported us with our purchase of mattress and bed on the next visit. It's a small thing, but as it was freezing outside and we came inside to be approached very quickly by Mel to give us hot drinks, this really made the experience memorable.