Dreams - Croydon

The service we received was friendly and helpful

This was the first time my wife and I had visited a Dreams store. We have been married just over 3 months and we had intended to purchase a new mattress for our new home. We had visited 2 other stores on the high street but were not satisfied enough to make a purchase. Dreams was the third store we drove to and were pleasantly surprised by the enthusiasm and level of customer service provided by the staff. All the options shown to us were tailored to meet our needs. Everything revolved around finding what was best for us. We also got to use a machine that would work out the best mattress for us simply by lying on it. Not only was it fascinating that technology has advanced so much, but this really narrowed down the options and made the experience so much quicker and easier. Needless to say we were very happy and walked away having purchased not only a mattress, but a new bed frame and tempur pillows as well! The attention to what the customer is looking for and level of customer service simply did not compare to any of the other stores we visited. We will definitely be returning to Dreams to make other purchases when we furnish the rest of our new home.

Friendly and knowledgeable assistant.

Very good customer service and Deryck was very knowledgeable

Our Shop Assistant in Store was excellent

We were acknowledged and welcomed as soon as we entered the store. After explaining what we were looking for, we were directed to the beds we were looking for, given swatches and then left alone to browse with the offer of assistance if we had any questions. There was certainly no hard sell. Once we had decided what we wanted, we ordered the bed through Moses who was really helpful and efficient. He offered us a drink, answered our questions and even gave us some allen keys to dismantle our old bed frame. Excellent customer service!

Staff was pleasant and knowledge. Very polite and engaging all the way through and appeared interested.

Rosa was brilliant in providing various options and was very knowledgable.

Extremely friendly and knowledgeable staff.

Good selection of beds, clean showroom, helpful staff