Dreams - Gloucester

Shaun at the Gloucester store was incredibly helpful, patient and knowledgeable.

The chap welcombed us at the door, explained the machine for working out the correct bed. Explained the layout of the shop. Put us a at ease and the not hound us all the time. He gave us space when I was talking to my wife. He showed us all the bad your system recomended and elpained the benifits of each type. No pressure selling but obviously knew his produce. Very professional throughout.

Our assistant was Taku. He was helpful and informed but not pushy or overwhelming. We went into the store without any previous knowledge of mattresses and found his assistance invaluable.

The store was very busy but Shaun the Store Manager (Gloucester) was highly welcoming and attentive between serving many customers at one time. It took over two hours to get to an outcome due to the business of the store which was not convenient but the customer service Shaun provided inclined us to stay in store to get what we had come for. He also sourced a bed frame that was not in store to suit our needs

Alan was brilliant and his product knowledge was second to none!

My wife and I went to dreams in Gloucester and on entering the store could see it was quite busy but plenty of room to move around. Although plenty of sales assistants milling around we where not approached ( a very nice touch) but it soon became apparent we needed some help in choosing the right mattress so we approached a sales assistant who turned out to be very knowledgeable about the products He took us over to the computerised bed used to find the correct mattress then took us round trying out the mattress

From the moment we walked in we were welcomed and well looked after. Because of previous experiences of bad mattress buys, we wanted to take our time finding the right bed and Dreams staff allowed us to do that without making us feel under pressure to hurry and make a purchase. On our second visit, we spoke briefly to another salesman with some questions re our potential purchase, (our man was busy, but came to us the minute he was free), and this man too was extremely helpful. We did go next door to another bed company and left without looking properly because as the experience was completely the opposite. Dreams have got their customer service spot on, attentive, helpful but not in the slightest pushy.

Friendly helpful would use dreams again

Brilliant customer service! Very friendly and knew exactly what they were talking about. They took their time to tell us about the bed we were interested in and a mattress to go with it. We also were not pressured into buying anything that we didn’t want as some people can really push for you to get all the add ons! Will definitely be back.

Louise was very helpful and listened what I wanted, didn't feel pressured to buy in anyway.