Dreams - Gloucester

The 2 members of staff we dealt with were most helpful without doing the Hard Sale bit. We were just left to lie on the bed with a cup of tea supplied by them. Michelle assisted by her comedy side kick Jason were the staff who engaged with us. Considering we were only browsing Michelle did a fine job in parting us with our cash.

Dreams colleague Shaun's knowledge of the products and how best to select and try suitable products is excellent. We were encouraged to try a range of mattresses, with suitably sized pillows provided. Having narrowed the choice to two, we were encouraged to take as long as we wished to appraise them.

We were given time to look around rather than being pounced on as soon as we walked through the door! Mark was able to answer all our questions and give us advice when we needed it. He let us come to our own decision and gave us plenty of time to do this. We did not feel rushed or harassed and felt we had made our decision based an informed balanced choice rather than be given a hard sell! We were made to feel welcome and encouraged to test out the mattresses, we even got a cup of tea! Everything was explained to us. We found it an enjoyable experience - which shopping should be!

It was good to have a friendly, helpful, knowledgeable person to asssit with our purchase.

We found the experience pleasant friendly courteous and the salesman was very knowledgeable we would buy again from Dreams

Jay was extremely helpful guiding us through the options for our requirements and talking us through each stage of order and delivery. He wasn't at all pushy

Clean store, well displayed and staff with good product knowledge

We were not rushed into making any decisions and throughout were given comprehensive information about the products on display.

The helpfulness of your member of staff, who talked us through the products and his suggestions. That staff person was Shaun.

Professional and friendly staff, willing to listen, not a pressured sale, more interest shown in our requirements than commission. Our 3 year old needed the toilet during our visit and the staff were more than accommodating. Computer software problems during our visit were handled exceptionally well.