Dreams - Gloucester

There was no pressure to make a purchase. The assistant​ was very knowledgeable and we were offered refreshments

The salesman was excellent. He was extremely knowledgeable and approachable but wasn't the slightest bit pushy.

Friendly advice provided

Everyone was keen to assist. I was taking my time and was in the store almost an hour before choosing but the assistants were patient and helped a great deal.

Well informed. Not pushy.

We given a good deal of information. We were initially planning to buy a different product, but were advised to choose something better suited to needs.

Dreams Colleague Shaun was very courteous and thorough. He made no attempt to persuade us to buy something that was not what we wanted. He listened to our needs and made very helpful and appropriate suggestions, but made it clear it was up to us to decide. He showed us that we could upgrade our mattress choice with an in-store offer (which we had not noticed) which did not increase the price, and he was very clear about the possibilities for exchange, and what our responsibility was in this regard. He went through the conditions quickly but clearly and thoroughly and was altogether friendly and professional in every way. We decided to buy the extra insurance option which gave us confidence in buying a lower cost bed - this seemed a good compromise given that it was only for guest use. Shaun made every effort to tailor his advice to our specific situation. Outstanding customer service.

Shaun had good knowledge of the bed types and which would be suitable after being given details of the issues we, as a couple, are experiencing with a memory foam mattress purchased two years ago. Having tested three beds he considered to be suitable to relieve us of our discomfort, and then being left to try any other bed in store, we both agreed his original suggestion was the most suitable for us.

James the customer service person was very helpful and very friendly, his knowledge and expertise was exceptional.

Good customer service, straightforward and helpful advice.