Dreams - Gloucester

Excellent customer service, product knowledge and advice. The only negative was related to the finance option, we were interested in financing the transaction however the sales advisor was unable to connect with them as the transaction was referred. The online paperwork was all filled out efficiently, however the finance company were not available despite repeated attempts by our sales advisor. Luckily we were able to pay cash, but could have resulted in a lost order.

very helpful staff and good knowledge of the products. Also nice tea.

The shop assistant Jay was so knowledgeable and helpful. It made making our decision so easy.

Very satisfied with service from dreams, James couldn’t be anymore helpful with making sure we chose the right mattress

We were greeted as soon as we entered the store and asked what we were looking for, given an explanation about the colour coded foot protectors and whereabouts to find what we were looking for in the store. We were given a pillow to try and information about the importance of sleeping with the correct pillow height. Whilst we were trying the bed we were offered a hot drink. We were in the store for over an hour trying the beds before deciding on our purchase and never felt rushed to make a decision. All the staff were friendly and helpful.

Overall very good shopping experience. Assistant Jay was very knowledgeable and helpful with information, helping us make decision on which mattress to purchase.

Jay was very knowledgable with respect to helping us determine what mattresses would be good for us. He explained very clearly the differences between them all.

Jay who helped us was very informative and we learnt loads, he wasn’t pushy in anyway and was only too happy to help advise. The whole experience was top knotch couldn’t fault anything. We left feeling bery satisfied

We were made very welcome and assisted to try the beds with the the help of pillows to suit as my husband has Parkinson's and he much appreciated the helpfulness of Shaun. We are looking forward to comfortable night's sleep.

We researched the product online before we arrived at Dreams, Gloucester. Karen was excellent with her customer service throughout the whole time that we spent choosing the product that suited us best. We even were offered a coffee that was very welcomed! Karen was extremely helpful and nothing was too much trouble.