Dreams - Gloucester

I was looked after really well by Karen in Gloucester, her knowledge of products was excellent and she was professional and approachable.

The assistant, Karen was friendly and couldn't have been more helpful. We also went to another shop selling beds but returned to Dreams not only because of the bed but because of the service we experienced. The shopping experience is so important and it's often not just about the product but the assistant which brings us back.

Served by Karen at Gloucester she was very helpful and very knowledgeable

Jay was extremely friendly and helpful. Our entire experience was great, from being welcomed when we first walked in to being offered a drink whilst we chose through to being helped out to the car with some of our purchases. We would thoroughly recommend our friends to use this store.

The salesman was very friendly and had good knowledge of all items in store! And also wasn’t pushing as into the purchase, he also got as a pillows the same as we got at home to try different mattresses! Very satisfied

We arrived 5 minutes before the shop was due to close but the assistant Karen took all the time we needed to go though things with us and help us choose what we wanted. Then place the order and fix delivery date etc. She was excellent.

Jacob Patel, was more than helpful when we arrived at store couldn’t of asked for better service!!

James was both friendly and efficient and not in the least overbearing - was helpful in explaining our options as we were looking for a made to measure bed well impressed with the speed in which this order will be ready for delivery

I was incredibly impressed by your sales assistant, James, who was especially friendly and inviting. He struck an excellent balance between being attentive and being available to assist, offering advice without being too "salesy". He truly is a credit to your company. I would also like to commend the manager for his role in our sale. I was very clear on what I was looking for and had intended to make the purchase online where I would be able to take advantage of a cashback offer available through Top Cashback. Instead, the manager was able to offer me a similar, albeit not as discounted offer but with a suitable credit agreement meaning I made the purchase there and then. May I also say that my girlfriend really enjoyed the hot chocolate that was offered to her... she described it as the best she had ever had (although she is known to exaggerate on occasion! A really positive experience.

Well, I never thought buying a bed could be such a pleasant experience. Me, my partner Jacquie and our 2 children visited the store on Sunday with the intention of buying a new super-king mattress. Upon walking into the store we were greeted by Shaun, the store manager, who very politely asked if we needed help with anything. And then it began, Shaun went through all of the different options of mattress and explained the colour coding system. He accompanied me and my partner around the store as we tried different types, asking us how comfortable each one was and giving us recommendations on which ones to try next based on our answers. He was never pushing us to try a more expensive mattress, just one that suited us the best. Which was really nice, no pushy or aggressive sales. I never once felt pressured to buy anything. Once we had chosen a mattress, me and my partner decided we would like to have a look at the TV beds. Again, Shaun was never pushing us towards the more expensive beds, just ones that were right for us. We ended up leaving with 2 new mattress' and the TV bed. The atmosphere in the store was lovely. We had complimentary coffee and fantastic service. 10/10