Dreams - Gloucester

The attention provided by store staff was outstanding. It was friendly and informative as well as efficient. We found the ideal bed on show and promised the required date for delivery. It was also evident that other staff appeared to also be friendly and efficient in dealing with customers - there appeared to be a very happy and friendly atmosphere in the store.

We were greeted by James as soon as we walked in. He wasn't pushy at all but knew what he was talking about. He got a pillow to suit me to try out on the mattress. James listened to what I like/don't like and showed me the mattress that suited what I had described. Over all I was super happy with the service. We actually sat and purchased the mattress with the manager Shaun who was also lovely. Helpful and explained everything to me. I felt very well looked after!!

Help when we wanted it, left alone when we wanted to be. Helpful but not pushy.Nice and clear explanations of prices and options. Friendly and easy to talk to. Excellent customer service skills

Excellent customer service

Jay was our assistant at the Gloucester branch. Highly professional, personable, approachable and an amusing guy. A highly skilled and talented sales professional. His product knowledge was of a very high standard and guided us through the purchase of our mattress seamlessly. A very positive experience as a result of Jay's personality and professionalism. He deserves a bonus !

the staff very helpful good value sale

The service was informative, friendly and not too much. Shaun didn't give us the 'hard sell' and supported our decision making rather than hurrying us.

Staff were friendly and helpful without being pushy. We spent a considerable time in the store trying various mattresses and pillow combinations and returned a short while later to ask some further questions and then returned again later the same day having made a decision to purchase. Staff answered all our questions and welcomed us back each time without making us feel we were taking up too much time etc. We were offered drinks and the process of making the order was painless.

The staff at the store, and in particular Shaun who helped us were excellent. They were very knowledgeable and helpful. They got the balance right between providing information and allowing us to browse comfortably and didn’t come across as “pushy” at all. I also felt that Shaun spent the right amount of order to make sure that we 100% had selected a product that was right for us.

Computer price was different from price quoted on display next to the mattress.