Dreams - Gloucester

The Dreams Colleague James was very knowledgeable and was able to make recommendations for my needs as I have fibromyalgia and Cancer so getting plenty of quality rest is important for recovery. He was very attentive and gave us plenty of space to make our decisions on what we wanted based on his recommendations. He was very friendly and helpful.

When I went into the shop the salesman was slow to approach, in fact I went up to him. I explained I wanted a 4foot and asked his advice. He suggested I look around the beds and try them, explaining the card on the end would indicate sizes. With so many beds to choose from this was not particularly helpful and I would appreciated some dialogue. Whilst in the process of looking, a sales lady came over and asked if I needed any help, which I accepted. I can only say she was extremely helpful. Had she not come over I would have gone elsewhere.

James the assistant was very helpful but not over the top and left us to try out the bed. Wish all furniture shops would take note how Dreams deal with customers

James the store assistant was very friendly but not 'in your face' selling

Shaun the assistant was polite courteous and knowledgeable, he gave relevant information without being pushy or irritating.Very helpful

James was both knowledgeable, friendly and helpful and the coffee was delicious

I was offered a hot drink, James listened to what specific issues I had, what my requirements were then suggested what products would be most appropriate. He took examples of the suggested pillows and mattress and got me to try the different options so I could make the correct decision. He then talked me through the order terms and conditions by pointing out specific charges if I cancelled the order or changed delivery dates within certain timeframes. Could not have been more efficient.

The staff were all very friendly and helpful. They had a good knowledge of the products and looked after us very well during our time at the store.

Friendly and helpful staff, made choosing a bed easier. They had a wide knowledge of the products.

Treated as a valued customer by knowledgeable, friendly but not pushy staff - with advice and assistance based on the range available, encouraged to all be tried by the customer to get the best product for the customers quality of sleep. Not steered to a product that is profit driven but but customer satisfaction led knowing that if the customer is not happy they won't be back