Dreams - Edinburgh - Straiton

Andy, the associate that helped me in the Edinburgh store, was super knowledgable and patient with me. He helped to guide me through using the bed analyser device, and showed me every bed that might suit me. Ultimately he recommended me the perfect mattress and pillow, and made the whole process much easier and more enjoyable.

We bought a Tempur mattress from Dreams 4 years ago, however, following a back operation, it no longer provides the appropriate support. From the minute we walked into store and engaged with Steph / Store manager, she demonstrated in-depth knowledge of the product - she knew her subject matter "inside out"! Overall, this experience was a very positive journey for us when selecting our new mattress. Under the expert guidance of Steph, we were able to evaluate and decide in-store, what mattress would be most suitable for us and thanks to her input, the sales transaction was concluded on the day, without the need for us to go searching elsewhere within a competitors store. Well done Steph, you were very friendly and personable and demonstrated outstanding product knowledge, coupled with complete professionalism throughout too.

Sébastien took the time to show me lots of options and was extremely helpful without being pushy.

Were made welcome in the store and given assistance with regards to choosing a suitable mattress

Excellent service good prices friendly and helpful staff

Very attentive and patient staff.

Paula, the lady that served was very friendly and knowledgeable. I purchased a mattress but the bed i wanted was out of stock but Paula had put my contact details aside to give me a call when the bed was back in stock and she did. Really pleased with the service.

Andrew was extremely helpful start to finnish

WE VISITED LOANHEAD BRANCH AND STEPH TOOK CARE OF US FROM THE MINUTE WE ENTERED STORE. SHE TOOK TIME TO EXPLAIN ALL COMBINATIONS. PRICES, AVAILABILITY ETC AND ANSWERED ALL OUR QUERIES PROMPTLY AND CONFIDENTLY. WE CHOSE A BED & MATTRESS AFTER TRYING VARIOUS ONES AND WE WERE TAKEN CARE OF VERY WELL. WE WOULD RECOMMEND DREAMS & VISIT AGAIN. MRS G SILVESTRI

From minute we walked into shop until we left we got first class service. Knowledgeable and patient with us to allow us to pick best product for us.