Dreams - Edinburgh - Straiton

We have bought three beds from dreams before and now would not go anywhere else

The ‘simulator’ for taking measurements and the thorough knowledge of the staff shortened the whole process.

The Dreams employee, Paula, that greeted us when we arrived stuck with us the whole way round, was extremely attentive, knowledgeable, friendly, reassuring and professional throughout. She also stuck to all social distancing guidelines sensibly as did all her colleagues. Absolutely fantastic customer service and a credit to the company. I have never ever experienced such good service in a shop, and it goes a very long way to making you feel comfortable and satisfied with your visit. We had a lot of questions but nothing was beyond Paula's knowledge, as she really knew her job inside out. I can't thank her enough for such great service!

Sebastian was great, he made looking for beds easy and was easily ready with advice about any bed used so just made the experience enjoyable

An excellent experience

I was quite anxious about going into the store. I’m exempt from wearing a face covering and get quite anxious going into stores that I haven’t visited since lockdown. The staff didn’t say a word about my lack of a face covering. I did have my hidden disabilities lanyard hanging out of my pocket. They treated me just the same as all the other customers. It was lovely and made me feel comfortable straight away. I didn’t have to go looking for a member of staff. There was somebody there straight away. The process with the bed that does the measurements was explained really clearly. When showing me around the different mattress choices the TGIF member, Jav, listened to what my preferences were and didn’t to push anything on me. When I had finished placing my order I said “that was painless”. I found the whole experience easy and straightforward and never once felt anxious or judged.

Staff were very knowledgeable about the products. They gave you the required information but then left you free to browse at your own pace without being stalked. We were offered tea or coffee and given free bottled water.

Clare was a fantastic employee who was outstanding at customer service

My wife and I went in at different times. She visited the store first, and says she was very happy with her experience there. She had a go on the Sleepmatch machine, and ease very pleased with the result! I went in later, and received very good service from Claire (who greeted me at the door) and Jen (who had served my wife earlier and do came to help me too). Answers given in this survey are from both of us.

So Jennifer at the Dreams store in Straighton was super helpful in sorting my fiancé and I out and advising us. Very pleasant