Dreams - Edinburgh - Straiton

Excellent service and advice

Due to staff knowledge, honesty and friendliness

Great salespeople welcoming and friendly. Showed alternatives

Were left to study our own requirements but given information as and when required. We're not made to feel as if we were being pressured. Customer adviser gave knowledgable information. Felt comfortable and informed enough to be happy with the purchase.

David, the person who met and attended to us, was pleasant and helpful and in no way our influenced choice of mattress other than to point out subtle differences between two types we were considering. His knowledge of the stock was good and eased the problem of coming to a decision on which make to buy. Overall it was a hassle-free experience aided by the attitude of the staff member. I would have no hesitation in recommending Dreams to anyone wishing to buy a mattress.

The customer advisor was able to answer all my questions and direct me to the products that met my criteria. Although there were no other customers in the store I didn't feel over pressurised to make a purchase, and I was encouraged to take as much time as I needed to try the different mattresses I had selected.

Friendly and helpful

Good customer service

Assistance was relatively quick and was taken through a whole range with their personal experience plus dreams information. Given time to check multiple mattresses and plenty of options provided. David was very helpful.

The staff at the store especially Paula were very helpful and could not do enough to make sure we found the best mattresses to suit our needs.