Dreams - Edinburgh - Straiton

We received the product information we required without any unnecessary jargon. Any questions we had were answered.

I had problems placing my order online I managed to get two mattress' in the in basket and could not remove the one I didn't want so I phoned the number given and spoke to Hamilton how was very helpfull

Went in as our first store for looking for new bed but returned after being into other stores as the range and delivery time was good for us. Also bought new mattress while we were in and Clare was very helpful trying to find the firmness that we wanted.

The assistant listened to my requirements and provided me with excellent advice which allowed me to make an informed choice.

My visit to Dreams, Straiton, was a first time experience in looking for a mattress. We were acknowledged by staff on arrival but thankfully were left for enough time to get my bearings. We were approached by Paula and my anxieties reduced straight away. Paula took time to ascertain my partner and my requirements and she was able to answer any questions succinctly and she was also very informative. Paula is most certainly an asset to the stores team. Once I have completed this survey I am going to purchase the Haskell mattress. This is a big purchase for me, that's what I usually pay for my cars! Paula has enabled me to feel comfortable and confident with my choice.

Clare listened to our request and took time to explain the quality of the beds and mattresses to our specific needs. She was very knowledgeable and we felt we had one to one attention throughout our store visit, even giving us time to discuss the purchase between ourselves.

This is the second time we have purchased a bed from dreams and the consistency of service across stores is excellent. Still loving our first purchase with Dreams and sure our guests will love our most recent purchase!

Hamilton the assistant was very patient and knowledgeable. Gave us time to consider our choices. At no time did we feel pressurised to buy and all our questions were answered to our satisfaction. Well done Hamilton.

Clare that looked after me was absolutely brilliant. Informative without being pushy, and just very, very friendly

Once again I have received first class service from the team at Stration Edinburgh. I had recently purchased a new double mattress for our spare bedroom, we didn’t order a divan base or bed frame as the bed frame at home was very good. Unfortunately just one week before my new mattress is being delivered the bed frame we were using snapped a leg, I called the Dreams Straiton branch in a panic. Within 10mins Clare had found me a suitable divan base and matching headboard for a very reasonable cost, and these are now on track to be delivered next week.