Dreams - Bedford

I had time spent with me from the sales assistant to ensure I got the bed I wanted. I had been given some misinformation from the online chat , but the assistant sorted it out to my satisfaction. I chose the bed from Dreams even though a lot more expensive than rival shops as I felt the quality maybe better. But felt more could have been done on the price as I nearly did go to the competition. But my health did not want me to shop anymore.

Service was excellent

Plenty of products to look at in the Bedford branch, however, before going there we went to the Stevenage branch and the selection was very poor and the store was rubbish.

Friendly knowledgeable staff. was not pushy, allowed us to make our own decision.

James who served us was helpful and informative about the products. He dealt with us in a professional manner and helped us get the best deal possible.

Served by store manager, didn't rush me to make a decision, very informed of products. He was very helpful and my order was processed very quickly.

Friendly assistant (Jack). Good support without being overly pushy.

The colleague who dealt with us was very knowledgeable and friendly. It was a great shopping experience.

Jack, who served us, was lovely, knowledgeable, approachable and professional. He helped us decide what bed to buy and my daughter was happy, therefore, so am I.

I had the option of buying my mattress online and saving money but I felt the service I received in store warranted me making the purchase there and then. It's a shame that the store has to compete with online. It would have worked out cheaper for me to buy online which makes no sense to me as it's all the same company. This I think should be addressed so as to ensure that the stores are not loosing out on the sales they deserve. If I had had bad service I wouldn't have cared quite so much.