Dreams - Bedford

We entered the store to buy a headboard but seeing the beds made my wife and I think that our twenty three year old bed may need replacing, we were approached by a young man, Johnathan, who was very helpful without being pushy, he took us through all of the types of beds then left us to carry on looking. After a while he asked if we were ok and offered my wife and I a cup of tea, my wife has mobility issues so he took us to a table so she could rest. We made our decision and made a point of picking out Johnathan to take our order and he went through the process efficiently and we left the store happy with our purchase.

Staff were very friendly and not overly pushy about making a sale, which I found a lot of other bed/matress stores I had visited had been (which had made me leave and look in Dreams). Information given was clear and staff chatted to us about other things which made the experience relaxed and friendly.

The shop assistant left us to browse without interruption, but was very helpful when we asked for help.

Extremely friendly and helpful.

We were given time and every assistance with making our choice even shown other products for comparison prior to making our final decision. Mark shown tolerance and patience with us throughout the whole process and made sure that we were satisfied with our choices. He then explained carefully our options for payments before completing the paper work and made sure we were happy with the delivery date. Delivery went like clockwork with two uniformed delivery men who were cheerful and clean who then assembled the bed before leaving. We are happy to refer Dreams to our friends and neighbours.

Non pushing sales man, gave us enough time to try out the different beds before helping us come to a decision

Sales assistant was very knowledgeable and very friendly

The assistant "Tilly" was extremely friendly and helpful without making us feel pressured. She was very knowledgeable about the range if products on offer to meet our needs.

Once again we were dealt with by your sales assistant Jonathan. He sold us furniture over a year ago and we were very satisfied then and that is why we returned. Again he was knowledgeable and friendly. When we next need furniture we will certainly be back to you as our first choice. Thank you.

We were asked if we needed any help by the assistant, as we had visited the store two days before , we knew the bed that we wished to purchase. The transaction was dealt with in a friendly manner and assistant was very polite. Refreshing not to have someone following you around whilst you are trying to decide on the purchase, as had happened in Harveys next door, needless to so we left Harveys, without making a purchase.