Dreams - Bedford

Mark the adviser approached us after a few moments in the store and we explained the reasons for our visit. He then fully explained the colour coding system within the store regarding your mattresses and areas of the store each style of bed was located. Upon gauging our requirements he also explain and demonstrated the beds and matters available. We also purchased a high bed and desk/drawers set for our daughter and again found Mark and his teams help valued while dealing with our 5 year old during the experience. Once we had made our decision Mark and his team offered us refreshments and a colouring activity for our daughter while we completed our sale making the whole transaction really pleasant and enjoyable. Please pass our gratitude on.

The professional approach of the staff enabled a smooth transition from browse to purchase.

Received good, friendly, helpful service.

Easy friendly staff answered all questions and queries. Offered beverage if required. Family friendly atmosphere.

Cathryn was very friendly and professional. We weren't sure what we were looking for and she spent the time understanding what we liked and then recommended products for us to view and try. The price we were quoted was competitive and the delivery date was quick and easy to organise.

Good expert knowledge from sales staff

The Sales Assistant was very good one of the best purchasing experiences I have had

Were not pressured or followed around the store. Staff very helpful. Even got a cup of tea.

I went with my husband looking for a matress and a divan, we had some ideas as we were searching on internet before going to the shop. The assistant customer was very nice when he intruduce himself. He explained us about the meaning of the colours in all the mattresses (green, blue... and how strong they were) he gave us some time to check and think. Then I showed him a picture and description of the item I saw on the web page, he took us next to the item, and he gave us a very accurate explanation and we knew he really knew about the products. After we decided buying the bed he was very nice and gently talking about daily things while we were doing the credit analysis, so the whole sell was very satisfactory.

Very good