Dreams - Bedford

Colleague James quickly identified our interest in the adjustable bed. He was able to identify accurately the variations available on this product such that we were able to specifically pinpoint which variant best suited our needs. There was no pressure applied in respect of a hard sell, and James gave us some time alone to discuss the bed and its merits between ourselves. Once we had decided to purchase, James took us to his desk to complete the sale. We were asked if we wanted a hot drink whilst completing the paperwork. The process was suitably finished in a timely manner. The conditions and contract were communicated in a professional but friendly manner. We left the shop confident that we had made the right decision. The only disappointing situation was that despite the TV adverts of extensive Dreams Sales, post Xmas......our bed was not in the sale, and the price was as we had seen it before Xmas. James did explain the 28 day price promise, but it was nevertheless disappointing.

Russell the sale assistant was very helpful and kind and patient with me listened to my needs and kept things in my budget. He didn't try to oversell and we worked out something I could easily afford. He also offered me refreshments as the whole process took some time to make sure everything was to my needs and satisfaction.

Good service and product knowledge from Mark. Helped to find a well priced mattress for our son.

Tilly, who was our salesperson was very knowledgeable, very friendly but not pushy and extremely helpful.

Good range of products to choose from. Help available when needed.

The knowledge of the assistant was very good in helping us choose with bed we needed

very helpful staff member Very happy atmosphere and overall a good experience

good service...well satisfied

The staff asked pertinent questions about our requirements and then made very sensible suggestions that meet our needs. An exemplary display of product knowledge and understanding customers needs, Top marks

Staff member very helpful.