Dreams - Bedford

Brilliant service and VERY friendly staff

Store has a clear and easy to follow layout, which made the process more approachable and not overwhelming. Staff were knowledgeable, friendly and importantly they weren't pushy or annoying. Prices were fair and option of interest free finance was very nice. Sales process with Mark was smooth and enjoyable. He clearly presented the options at each stage and made sure we had all the information we required and understood the detail. Again wasn't pushy on trying to upsell products after giving us the detail about them which was great. Just presented us with facts and let us decide ourselves. Would recommend to family and friends.

We were able to short list products that were most suitable to our requirements, saving time and making a more informed decision.

The manager was very helpful and polite, had good product knowledge of the mattresses I was looking for. Everyone was very friendly in the store one lovely lady asked if we would like a tea or coffee (fantastic) We will be back again From Brandy in the coffee people!

Staff were friendly and helpful !! Talked through the process and didnt rush me into making a decision .

Excellent person who helped us , great app to measure the type of mattress we wanted

Cathryn listened to what we needed asked for our price range and advised us accordingly

Very helpful and friendly staff members everything was explained clearly great customer service all round. A+

Member of staff who came to help us was friendly, efficient and welcoming. He also had a sense of humour and didn't either try to oversell, nor rush us into a decision.

When walking into the Dreams Store at Bedford Retail Park it was great to see staff smiling, looking busy and the cleanness of the store. When looking at a bed staff member Russell came over and explained about the prices, he advised on the 20% discount which was in store today and the best way to select our mattress. It was nice not to feel under any pressure to buy anything as sometimes you find sales people overbearing, Russell left us to it and advised if we needed anything to ask any of the staff members who would be more than happy to help. Me and my partner were interested in a TV bed with storage underneath and these types were clear to identify in store, we has a quick and easy choice. Once we decided we saw Russell walking past and asked if he could help us find our perfect mattress. He took us over to the computer where we entered some details and laid down to see our results. We tried 4/5 different mattresses and the perfect one was the Acti Gel. I have 3 minutes until this times out -Overall service was superb! Thanks Russell.