Dreams - Southampton

Customer service was poor. The guy was stressed as the shop had a few people in the store and was trying to serve multiple customers at the same time. He would have been better off serving 1 customer at a time

Was railroaded to purchase Requested refund next day at another store Manager phoned me from original store and was abrupt and rude

The sales person talks too much. Did mistake in ordering. Wasting of my time

My order was delayed by a day because no-one answered the phone when I called to confirm my order - I called more than 10 times between 5pm 7pm and the store opening hours are until 7pm. So I now have to wait an additional day for a Dreams servicing issue. Secondly - when I called to pay the next day - I was unable to complete the order due to not knowing my landline number and had to make another journey into your store to pay. So the end experience is wasted time from phones calls made and travelling into your store and waste time in the delivery date pushed back by a day because no-one answered the phone. Not happy

I am in the process of moving. I wanted to order 2 mattress' however I was told I would have to come into the store to pay as my card was still registered at my old address and you were unable to deliver before I moved to my new address. I placed phone orders of greater value with Furniture Village and Dunelm and experienced no problems with placing my order whilst still living at the old address and having goods delivered to my new address

Miss sold insurance/warranty cover by being told the bed could only be 650 if I took 65 cover if didn't then would be 699. I said yes to cover purely for fact would cost an extra 15 but when got home online I found the bed advertised at 649 anyway so felt I had been treated unfairly and has now taken the shine of my experience of buying a new bed and mattress and feel worried about what to find next with delivery and the product itself. The store where unhelpful with trying to resolve and we're trying any route to deny what they had done. However customer services Leah Dunn was very polite and friendly and helped to get the cover removed. She's restored a little bit more faith into how I feel in regards to upcoming delivery in January but I am now cautious of company and any further dealing with you.

Later turned out that the aforementioned colleague had not explained the bed cover terms to us. Just mentioned it and likewise we had to drag info about the 49 night guarantee from him.

The length of time the offsite finace team took to respond, ask questions and then further delays for me to have to go back in with a document later. its just rubbish service. our onsite sales man was really good, the delay came from the remote fince person, it was not just the questions he had but also the slowness in responce, like he could not be bothered! 40 mins sat waiting only to be told to come back, well i almost left without purchasing, after spending 2 hours making sure i had the right product! I liked the dreams experiance untill that point, and as a result probably wont be comming back to dreams.

I feel that although we were given the terms and conditions to read before signing, it wasn't proficiently explained to myself that it cannot be cancelled after signing this.

On the 23rd February I paid a deposit on a mattress over the phone and made the 10 mile journey to your Southampton branch taking annual leave from work to pay the remaining amount the next day. At that point I made a change to my order from a double to a king size mattress but had to pay over the phone to which I was told there would be a compulsory £40 delivery fee, which I agreed to pay as the mattress was needed quickly. However I feel very disappointed that at no point during the initial telephone conversation was I informed there would be a delivery fee. When I was then told about this extra fee I suggested that I just pick the mattress up from the store to then find out that its not a possibility and a delivery is compulsory. I feel you should perhaps review the way in which initial sales information is given both by phone and in store on the information notice attached to every mattress as its not very clear to avoid customer confusion and disappointment in the future.