Dreams - Southampton

We visited the Southampton Dreams store and were served by Chloe. We explained our needs upon entering the shop and were directed to the appropriate areas, and once we had looked around enough we approached Chloe and she was more than willing to help. She walked us through the mattress 'simulator' and then explained in detail what the results meant and showed us various appropriate mattresses. It was clear throughout our interactions that Chlo 1) knew what she was talking about, 2) enjoyed her work, and 3) genuinely wanted to help us find exactly what we were looking for. Chloe made the entire process from browsing to purchasing extremely easy and comfortable, and the three of us developed a rapport and that made the whole situation all the more enjoyable.

A very prompt service as soon as i walked into the store by a very professional young lady who helped me to select the item I required 10 out of 10

We were served by Rima and from beginning to end she was so helpful, friendly and full of knowledge! Being a young couple, we were excited to purchase our first ‘proper’ bed and had a great experience :)

Yes I went to dreams at Southampton by the train station as I entered the store I was greeted by a good morning from Chloe your store assistant and could she help me I explained what I was after a divan base with her expert knowledge she explained the differences between the bases and I was able to make my decision I also asked her about firm mattresses with the knowledge that she had she explain to me the differences between the different firm mattresses and then I was able to make a decision about buying a mattress also Chloe was very professional and helpful

The sales advisor, Rima, was nothing short of amazing! We moved very recently and hadn't been able to get a bed due to the short notice. We called the store and spoke to Rima, who explained, due to the lateness of the request, stock would be limited but she was confident she could find us something. On arriving at the store we were greeted so warmly by Rima and she spent a bit of time on the computer finding what was available etc. When she had found some items, she explained about them in detail and with certainty and we genuinely felt she had our best interests at heart. Whilst we ended up spending twice as much as we planned, we felt like it was worth it. We often deal with Sales people, in our work, but would genuinely say that Rima went above and beyond, all the while remaining professional. We left Dreams with a much more elevated opinion than we entered. Well done Rima.

The sales advisor, Rima, was nothing short of amazing! We moved very recently and hadn't been able to get a bed due to the short notice. We called the store and spoke to Rima, who explained, due to the lateness of the request, stock would be limited but she was confident she could find us something. On arriving at the store we were greeted so warmly by Rima and she spent a bit of time on the computer finding what was available etc. When she had found some items, she explained about them in detail and with certainty and we genuinely felt she had our best interests at heart. Whilst we ended up spending twice as much as we planned, we felt like it was worth it. We often deal with Sales people, in our work, but would genuinely say that Rima went above and beyond, all the while remaining professional. We left Dreams with a much more elevated opinion than we entered. Well done Rima.

The sales advisor, Rima, was nothing short of amazing! We moved very recently and hadn't been able to get a bed due to the short notice. We called the store and spoke to Rima, who explained, due to the lateness of the request, stock would be limited but she was confident she could find us something. On arriving at the store we were greeted so warmly by Rima and she spent a bit of time on the computer finding what was available etc. When she had found some items, she explained about them in detail and with certainty and we genuinely felt she had our best interests at heart. Whilst we ended up spending twice as much as we planned, we felt like it was worth it. We often deal with Sales people, in our work, but would genuinely say that Rima went above and beyond, all the while remaining professional. We left Dreams with a much more elevated opinion than we entered. Well done Rima.

The sales advisor, Rima, was nothing short of amazing! We moved very recently and hadn't been able to get a bed due to the short notice. We called the store and spoke to Rima, who explained, due to the lateness of the request, stock would be limited but she was confident she could find us something. On arriving at the store we were greeted so warmly by Rima and she spent a bit of time on the computer finding what was available etc. When she had found some items, she explained about them in detail and with certainty and we genuinely felt she had our best interests at heart. Whilst we ended up spending twice as much as we planned, we felt like it was worth it. We often deal with Sales people, in our work, but would genuinely say that Rima went above and beyond, all the while remaining professional. We left Dreams with a much more elevated opinion than we entered. Well done Rima.

the assistant was very friendly, polite and helpful nothing was too much trouble for her

the assistant was very friendly, polite and helpful nothing was too much trouble for her