Dreams - Staples Corner

I first went to Dreams near my house, found the staff rude, unhelpful and not showing any knowledge of the products there for making me leave the shop with no order. I then proceed later that day to try once again to try and order through a different store, here I found the staff friendly and helpful there for meaning I placed my orders with Dreams.

Although you had a full range of products available at the store, the range is somewhat confusing and it leaves one unsure as to real advantages of one product against another product. With the assistants, all products a good, have their own merits and benefits. It is clearly essential that some research is required and not to be pushed into immediate purchase. Maybe more independent research details or customer reviews could be made available, in store.

I had a certain budget and the assistant did not really give me options that were within my budget. All options provided were over budget and when I suggested something lower the assistant knocked my idea down. However, I am happy with the product that I have ordered and all over help provided.

Purely becaue the item we wanted was available to collect but ,after purchasing, when the item was given to us it had a hole in the bag which ment the mattress was dirty on the bottom corner. This was brought to the attention of the assistant who said that ,as there were no others in stock, to take that one away for now and he will replace it by getting one from another store. He also stated that as my partner wouldn't have access to the car he would drop it off and collect the other one. Have heard nothing since. I would have been happy to have taken the item at a discounted price and had it cleaned but this was not offered and i had paid for it before seeing it, so it appears that as long as the money had been taken , tough. To be honest it is a good product at a good price and i was going to get another exactly the same for my other daughter, as well as looking at some other items. Unfortunatley i will probably be looking elsewhere.

As there were only two billing terminals, I had to wait for significant time to get my products billed and financed

Range of products in store slightly limited. Couldn't use American Express.

Takes a long time to do all the paperwork.

Because I got what I wanted.

-

Items could not be delivered for some time. Paid extra to have mattress delivered on 11/1 to coincide with moving into new flat. Bed frame not for 1 month and I have nothing else to sleep on. Received text saying mattress will now be delivered 18/1. I now don’t know what I’m going to sleep on for a week!